Privacy Policy

Neptune Virtual Assistant Ltd, also referred to within this policy as “we” and/or “our”, is responsible for controlling personal data it receives under the General Data protection Regulation (GDPR) and is subject to regulatory enforcement powers of both the ICO and the European Union. This privacy policy governs our data collection processing and usage practices used on our website www.neptune-va.com and it also describes your choices regarding use, access and corrections of your personal information held by Neptune Virtual Assistant Ltd.


SECTION 1: INFORMATION WE COLLECT

1.1 Personal Information

We obtain personal information from various sources. We do this in two main ways: –

1. We record some of it automatically when you visit our website (including technologies like cookies, see appropriate section below)

2. We may, on occasion, request that you provide information so that we can maintain a record of you and/or the company you represent. This refers to any information that you submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, company address, telephone number, your position or job title, and other information about yourself or your business that may be required to conduct work.

Any personal information provided is stored securely, and access to that information is restricted to appropriate approved personnel of Neptune Virtual Assistant Ltd.

Under the terms of the new GDPR regulations, the purpose of Neptune Virtual Assistant Ltd holding this data is to facilitate direct contact with you for the sole purpose of conducting business. This is considered to be “legitimate interests”.

“Legitimate interests” is a balance tested judgement between the interests of the company, and the interests of the individual.

1.2 Navigational Information

When you visit our website, navigational information such as your IP address, geographical location, browser type, referral sources, length of visit and pages viewed may be tracked.

1.4 Information about Children

Our website is in no way targeted at children under the age of 13. We do not knowingly or intentionally collect information about children under the age of 13. If you believe that we have collected information about a child age 13 or under, please contact Kimberley Braham at kim@neptune-va.com or alternatively telephone on 07399 526157.


SECTION 2: HOW WE USE YOUR INFORMATION

2.1 Security

While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. 

2.2 Use of Personal Information

We will never sell your personal information to any 3rd party, or intentionally share your company contact details under any circumstance. Any personal information is solely used to improve browsing experience, send information to you or send marketing communications relating to our business.

2.3 Use of Navigational Information

We use navigational information to operate and improve our website. For example, we may use analytical services to see what content is being read so that we can learn what our visitors to the website like.

2.4 Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Please view our Cookies Policy which provides full information about all cookies used.

2.5 Customer Testimonials and Comments

Should we decide to post customer testimonials and comments on our website, which may contain personal information, we will obtain each customers and their representatives written consent via email prior to posting the customer’s and/or their representatives name and testimonial.

2.6 Retention Policy

We retain personal information as long as we consider it useful in contacting you/your company, or as needed to comply with our current legal obligations. We will delete this information if you request to have the information removed from our systems.


SECTION 3: YOUR RIGHTS

Neptune Virtual Assistant Ltd will freely provide you with information about whether we hold any of your personal information. If you have provided us with your personal information, you have the right to review it, request any changes; opt-out, and for us to completely delete your record(s) from our systems at any time.

If you are happy for Neptune Virtual Assistant Ltd to continue holding the above information about you and your company within their systems, you need not take any further action.

However, at any time you may contact Neptune Virtual Assistant Ltd to: –

1) Request a copy of the above details;
2) Request that any incorrect details held about you are amended or corrected;
3) Request that all of your personnel details are removed from our systems;

This action must be submitted in writing via e-mail to kim@neptune-va.com.

Neptune Virtual Assistant Ltd adheres to the principles of the General Data Protection Regulations and understands best practice for managing information and is registered with the ICO, ref – A8741833.

If you have any questions about this policy, please do not hesitate to contact us at any time. 

Get In Touch

Whether you have a question about services, pricing or would like to have an initial chat to see whether a VA is right for your business, please feel free to get in touch for a no obligation discussion. 

@neptunevirtualassistant

07399 526 157

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       2020 Neptune VA

Neptune Virtual Assistant Ltd

Registered Co No 12747562